News & Events
Unusual Advice from a Design/ Builder on Demographics & Pet Care
by Al Locker
Create the Perfect Client by Adding a Puppy Program
by Jennifer Wolf
2022 Pet Boarding and Daycare Expo East
Choice Overload: Materials, Construction Options and Costs
Join Al & Jennifer as they go through the material hot topics, and identify and outline material and construction needs for new builds, remodels, and expansions. The supply chain has impacted availability, cost, and timelines substantially in the post-pandemic era. They will discuss the opportunity as well as pros and cons associated with the vast choices of flooring, enclosures, turf, ventilation, sanitation, and much more. With this seminar, you will gain the tools necessary to prioritize pet health, maintain visual appeal, and work within your budget!
More Bang for your Buck with Cats & Puppies
You don't have to be a cat whisperer or a dog trainer to successfully care for these two highly profitable and often overlooked revenue streams. In this seminar, Suzanne and Jennifer will dig into the benefits of adding cat lodging and/or a puppy program to your facility. You will gain the tools needed to navigate through potential barriers to success and walk away with a clear operational plan to provide consistent, quality care that will add to your bottom line.
This is a Career! Leveraging Paths to Advancement in Well Pet Care
Staff recruiting and retention is a global topic for businesses- both inside and outside of pet care. Shifting your own perceptions of the positions you offer and mindfully communicating clear paths to advancement will attract stellar candidates. It is time to stop thinking of pet care positions as "entry-level" and instead as professional positions that team members can and should, make a career out of. Engage your existing team members and strengthen your clients' satisfaction! Learning objectives include: shifting the perception of technician positions from labor to skilled career paths; developing and communicating clear paths to advancement for team members at all levels, and marketing the investment you make in your team to potential employees and clientele.
View Speaker Information Al Locker Suzanne Locker Jennifer Wolf-Pierson
It's Time for A Change! Overcoming The Great Resignation
By Jennifer Wolf-Pierson
2022 IBPSA Flow Business Conference Speaker
This is a Career! Leveraging Paths to Advancement in Well Pet Care
Presented by Jennifer Wolf-Pierson
The Importance of Space & Stimulation in Cat Lodging
By Jennifer Wolf-Pierson
2022 Pet Boarding and Daycare Expo West
Tough Calls: Handling Pet Health Concerns
Presented by Jennifer Wolf-Pierson
Join Jennifer for an interactive case study of three real-life "tough" calls where she will navigate through branching scenarios for each case and follow up with the tried-and-true system that was used for each scenario. Through these experiences, Jennifer and her team have created methods for effectively communicating pet health concerns ranging from stress-related appetites and eliminations to death of an in-facility pet. During this session, attendees will gain the tolls needed to plan for these events instead of reacting "in the moment: when they occur. Learning objectives include document and track key health indicators, create systems to identify and initiate action and convert potentially negative scenarios into positive interactions.
Click! Developing Rewards-Based Pay for your Operations Team
Presented by Jennifer Wolf-Pierson
Join Jennifer for an interactive session on building performance-based pay structures for your team. Together you will identify measurable expectations that either save or make your company money, analyze and assign monetary rewards for these items, and finally set up an easy-to-use tracking system for inspection. Attendees will gain tools to help increase employee engagement, decrease expenses and delegate responsibilities throughout the team.
Over Dog Podcast
Episode 38: Staff Recruitment and Retention
Presented by Jennifer Wolf-Pierson
Finding good employees for your dog daycare is hard- now more than ever. And if you're able to find good people, they often don't stick around long enough It's an ongoing, never-ending problem that seems to have no solution. But what if there was a way to both find good people and keep them for years? There are companies out there that have cracked the code and are thriving with great staff that sticks around. Today's special guest will tell you exactly how they are doing it.
Boarding the Brachycephalic Breeds
By Jennifer Wolf-Pierson
Leadership Meetings: Keep Your SOPs Alive & Grow Your Team!
2021 Pet Boarding and Daycare Expo East
Herd Your Growth: Choosing and Managing the Services You Offer
Presented by Jennifer Wolf-Pierson
Click! Developing Rewards-Based Pay for Your Operations Team
Presented by Jennifer Wolf-Pierson
2021 IBPSA Flow Business Conference Speaker
Click! Developing Rewards-Based Pay for Your Operations Team
2020 Pet Boarding and Daycare Expo Speaker
Tough Calls: Handling Pet Health Concerns
Presented by Jennifer Wolf-Pierson
Change Management: Operating through Growth, Construction, and Unforeseen Circumstances
Presented by Jennifer Wolf-Pierson
Join us for an interactive case study of the process of a major remodeling project at ABC Pet Resort & Spa. We will navigate through the good, the bad and the ugly of the process from an operational perspective. We will then discuss how these processes can be built upon and used for start-up businesses, as well as those looking to add additional services to their existing business or those facing complete remodeling.
2020 IBPSA Speaker
Tough Calls: Handling Pet Health Concerns
2020 Pet Boarding & Daycare Magazine Article: Implementing Written Systems and Operations
By Jennifer Wolf-Pierson
2020 Pet Boarding & Daycare Magazine Article: The Value of Written Systems & Operations
By Jennifer Wolf-Pierson
2019 IBPSA – Speakers: Retrieve Results! Choosing and Managing the Services You Offer
Presented by Jennifer Wolf-Pierson and Suzanne Locker
What happens after the reservations are booked, add-ons are made, and the spa services are scheduled? This seminar will benefit start-ups and established pet care facilities as well. Join us as we discuss a step-by-step guide to:
- Identify which services to offer.
- Implement service-specific operational procedures.
- Manage consistent sales and operations performance.
Palm Springs Presentation (for Attendees only)
2019 The Dog Gurus Webinar: Setting Up Your Operations System – The Four Basic Steps to Consistency and Quality of Care
Presented by Suzanne Locker and Jennifer Wolf-Pierson
On this webinar, you will:
- Learn how to identify needed procedures
- Create written instructions
- Understand how to test for accuracy
- Develop a training program for your people
View Webinar (for Attendees only)
2018 Pet Boarding & Daycare Seminar: Puurfect Cat Lodging
Presented by Suzanne Locker
Want to add cat lodging in your center or grow your existing cat business? Learn how to attract the best cat owners with functional and appealing accommodations for their cats. We'll review best practices and how to make your cat lodging enjoyable and stress free for all of your cat guests, as well as increasing profitability.
2018 Pet Boarding & Daycare Magazine Article: Offering a Health Care Warranty in Your Resort
By Suzanne Locker
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